Life science candidates apply @ Avantor

Job Title : Executive Manager - Technical
Job Description :

• Consistently achieve the service delivery norms to attain the high level of customer satisfaction.
• Escalate critical issues to the concerned groups for ensuring timely action.
• Direct interaction with customer to resolve technical queries of customers.
• Provide suitable response to our external and internal customer
• Regular visits to all Automation customers and motivate customers to use In house products
• Handle customer queries and complaints
• Conduct trainings for customers

Additional Skills Required :

• Basic hands-on skills in Hematology, Biochemistry, Immunology
• Capability of handling applications issues and resolving customer queries
• Capability of conducting trainings for customers.
• Extensive focus to the processes and adherence to the service delivery norms
• Communication skills
• Customer dealing capability

Eligiblity : B.sc / M.sc Life science
Experience Required : 2-7 years  of experience in Diagnostics instruments service sector and customer handling

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